How to Trouble-shoot any License Issues

How to trouble-shoot if your license stops working
Written by OWL
Updated 1 month ago

Sometimes a Windows Update or change to your machine can affect your license. There are simple steps you can take to restore it.

  1. Uninstalling and reinstalling your license is likely to work in 95% of cases. It's a highly simple process which takes 30 seconds using the License Utility.
  2. If that doesn't work, then it's possible your license file has become corrupted in some way. In this case please:
    1. Go to File Explorer and type %programdata%:
    2. Find the offworldlive folder and delete it:
    3. This will completely remove the license from your machine.
    4. Now reinstall your license using the License Utility.
    5. Your license should now work fine.
  3. If neither of these things work please contact us and we can issue you with a new license.
  4. A final thing to check is if you have an issue with your Windows WMI which affects the fingerprint of your machine.
    1. Please follow these steps to check/ restore the integrity of your WMI.
    2. Now reinstall your license using the License Utility.
    3. Your license should now work fine.
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